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exchanges, returns and refunds

How to return

how to exchange?

refunds

return for a purchase made with a gift card

special return conditions

How to return

LookTrendynow Denim
If your purchase has not met your expectations, you can make a return.
You can see the conditions and the different options available for you to return your items.

in this article

conditions to complete a return

returns to a looktrendynow store

home collection

conditions to complete a return

  • You must manage the return before the established deadline:Online shopping: you have 30 days from the shipping date of your order.

    Shop at a physical store: you have 30 days from the date of purchase.

  • Items must be in their original condition and include all labels.
  • You have to make the return in the same market/region where you made the purchase.
You can find more information about the Return and Exchange Policy and the right of withdrawal in our Terms of Use.

returns to a looktrendynow store

You can return your items for free at any of our LookTrendyNow stores.
The in-store return option is available for both online and in-store purchases. Simply provide the items to be returned and your purchase receipt.
Use our store finder to find your nearest LookTrendyNow store.

Remember: if you can’t come to the store to make the return, someone else can do it for you.

home collection

We offer the option of returning your items using our home collection service. The cost of the return request is ₹ 100, which will be deducted from your refund.
If you have made the purchase as a registered user, you will be able to request a refund from the details of your order.
If you have made a guest purchase, you can request it by accessing the link that appears in any of the emails we sent you about your order.
Once you have made the return request, a carrier will pick up your package at the address of your choice within 24-48 hours.
You don’t need to print any return label, the courier will bring it with them.
Bear in mind that this option is only available for online purchases.
It is not necessary to include a purchase receipt.

frequently asked questions

how to prepare my return packet?
If you no longer have the original packaging, you can return your order in any other packaging, as long as it is properly sealed to prevent the items from getting lost. You don’t have to write a shipping address on your package.
It is not necessary to include a purchase receipt.
I HAVE REQUESTED A COLLECTION OF MY ORDER, BUT IT HAS NOT BEEN CARRIED OUT, WHAT CAN I DO?

If the carrier has failed to collect your order, please contact us so we can arrange a new attempt.

CAN I RETURN ITEMS FROM DIFFERENT ORDERS IN A SINGLE SHIPMENT?

Bear in mind it is not possible to return items from different orders together. Therefore, you will have to request a return for each order and send them separately.

HOW CAN I RETURN AN ONLINE ORDER PLACED AT A STORE?
The way to return an online order made from the store depends on how you have made the payment:
  • If you have paid for your order at the store till and you want to make a return, you have to go to a Zara store to manage it.
  • If you have used an online payment method in your purchase, you can make the return in the store or request it through the Zara website or APP.

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how to exchange?

LookTrendynow Denim

At LookTrendyNow, you have the option to exchange the items you purchase for free. Here are the conditions and how you can manage it.

in this article

conditions for making a exchange
Exchange at looktrendynow store

 

conditions for making an exchange

  • You must manage the exchange before the established deadline:Shop at a physical store: You have 30 days from the date of purchase.
  • Items must be in their original condition and include all labels.
  • You have to make the exchange in the same market/region where you made the purchase.
You can find more information about the Return and Exchange Policy and the right of withdrawal in our Purchase Conditions. (PDF)

 

exchanges at looktrendynow store

The exchange option in a LookTrendyNow store is not available for online purchases. Please note that you can always return your order before the deadline and make a new purchase.
However, for purchases made in a store, you have the option to exchange items for another garment, another size or another colour.

Remember: to make an exchange, you must show the purchase receipt or your LookTrendyNow QR code.

Find your nearest store in our store finder.

Can’t find what you are looking for?

Contact us

refunds

LookTrendynow Denim
Once we have processed the return of your items, we will proceed with the refund.

 

refund of a in-store purchase

If you have returned an item purchased in a store, the refund will be made to the same payment method used for the purchase.
If a refund to the original payment method is not possible, our store staff will advise you of an alternative method.

refund of a an online purchase

When you return an online purchase, you will receive a refund of your order in the same payment method you used for the purchase.
For orders paid by cash on delivery, the refund will be made by bank transfer once payment confirmation has been received.
If you wish to be refunded in cash, you may also request your refund in any of our stores. Please consider that the payment confirmation generally takes a minimum of 5 working days.
Please also note that, if you enter your bank details during the return request, all the refunds related to this order will be done only through bank transfer.
If you have sent your return via a carrier, we’ll process it within 72 hours after receiving it at our facilities.
Once the return has been made, we will send you an email with confirmation.
Please note that once the return has been made, you will receive the amount in a maximum of 14 days depending on your bank.
If more than 14 days have passed and you have not received the refund in your account, please use this confirmation to submit it to your bank so that they can help you speed up the process.
You can find more information about the Return and Exchange Policy and the right of withdrawal in our Purchase Conditions. pdf

Remember: If you have sent the items to us for return using our home collection service, the costs of the return will be deducted from the amount of your refund.

frequently asked questions

WHY HAVEN’T I RECEIVED MY REFUND CONFIRMATION EMAIL?
If you have not received the email with your refund information, please check that the email address linked with your purchase is correct.
Please note that if you are returning items using our home collection service, the return will be processed once the goods arrive at our premises. Once completed, you will receive an email with the details of the return.

 

WHY MY COD ORDER HAS NOT BEEN REFUNDED CASH AT THE STORE?
If you paid by cash on delivery but could not receive cash from the store it could be due to several reasons.
Because you have already made a request for a refund by bank transfer for this purchase order.
Because we have not yet received confirmation of your payment. Please consider that the payment confirmation generally takes a minimum of 5 working days.
Alternatively, bank transfer will remain available as a refund method at the store.
I NO LONGER HAVE THE CARD I USED TO MAKE THE PURCHASE. HOW WILL I RECEIVE MY REFUND?

Refunds are always processed to the same payment method used for the order. If you no longer have the card used for the purchase, we suggest that you contact your bank so that they can help you.

I NO LONGER HAVE THE GIFT CARD I USED TO PAY. WHERE WILL I RECEIVE MY REFUND?
If the return is for an online purchase, along with the email confirming the return, you will receive a virtual copy of that card with the updated balance.
If you are returning a physical store purchase, our store staff will issue the refund on an e-voucher.
WHY HAVE I RECEIVED A PARTIAL REFUND FOR MY RETURN?
Please note that if you have sent us the items in several boxes, we will be able to process the return at different times. We will send you an email confirming the details of each one.
If you prefer, you can contact us so that we can review your case in detail.
HOW CAN I GET THE INVOICE FOR MY REFUND?

You can access the invoice for your refund in the details of your order. If you have made the purchase as a guest, you can do so from the link that you will find in the email confirming your return.

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refund of a purchase paid with a gift card

LookTrendynow Denim
Returns on purchases you have paid for with a Gift Card will be refunded to the same Gift Card. Please note that:
  • If the return is of an online purchase you will receive a virtual copy of the card, with the updated balance on it, together with the email confirming the return.
  • If the return is for a purchase made in a physical store: you will receive the refund on the same Gift Card you used for the purchase or on a Voucher.
Remember: if you used a Gift Card as well as another payment method for a purchase and you request a partial return of the order, the refund will usually be repaid to the other payment method rather than the Gift Card.

frequently asked questions

Can’t find what you are looking for?

Contact us

I have no longer have the gift card where I will receive my refund?
If the return is for an online purchase, along with the email confirming the return, you will receive a virtual copy of that card with the updated balance.
If you are returning a physical store purchase, our store staff will issue the refund on an e-voucher.

special return conditions

LookTrendynow Denim
Due to their special characteristics, some of our items must fulfil the following criteria to be returned or exchanged:
  • Swimwear & Swimsuit: will not be able to return.
  • Underwear: will not be able to return.
  • Accessories: gloves, scarf, hairband, turban, hat, belt, bracelets, bow tie, sunglasses, sock, jewellery, umbrella, stocking, tights, bodysuits, etc. will not be able to return.
  • Fragrances: will not be able to return.
  • Watches: will not be able to return.
  • Cosmetics: will not be able to return.
  • Packs: items forming part of a pack cannot be returned separately.
  • Special packaging and additional accessories: items with special packaging (fabric bags, special boxes, etc.) or additional accessories must be returned with said packaging or accessories in the same condition.

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